Hosted PBX
A full phone system with no box in your cupboard. Extensions, auto attendant, ring groups, voicemail-to-email, call recording, and a dial plan we build with you.
A complete phone system, run for you
- Extensions, ring groups and an auto attendant set up with you, not left as homework
- Voicemail-to-email and call recording
- One number per user that rings the desk phone, laptop and mobile app
- Calls move between desk, laptop and mobile mid-conversation without hanging up
- Handsets arrive configured — plug them into the network and they register themselves
- Unlimited island-wide calling on the Essential plan
- Failover to mobiles or another site if an office loses power or internet
- Hunt groups and call routing rules: time of day, on-call rotas, and where calls go when nobody answers
- Music on hold, call park, intercom and paging to a handset or a group
- Do not disturb, call waiting, three-way calling, speed dials and shared line appearance
- Quality of service (QoS) and VLAN guidance for your network, and a firewall and NAT check on every site
per user / month + GCT on Essential, 3-user minimum. Professional adds Teams Direct Routing, a recording archive and CRM integration.
Installed and supported across Jamaica — Kingston and New Kingston, Montego Bay, Ocho Rios, Portmore, Spanish Town, Mandeville, May Pen and Negril — on any business broadband or fibre connection that passes a readiness check.
Get a quoteThe work that comes with it
Install & configuration
Dial plans, ring groups, out-of-hours routing, IVR trees and voicemail — built with you on a call, not handed over as a settings page to work out.
Number porting
We file the porting request, chase the losing carrier — usually Flow or Digicel — and book the cutover window. Numbers stay yours throughout, including if you leave us.
Legacy PBX migration
Avaya, Mitel, 3CX, Cisco, or something nobody has supported since 2011. We map what it currently does before we change what it does.
Questions about Hosted PBX
Do I keep my phone numbers?
Yes. They're yours, not ours. We port them in, and if you ever leave we port them out — no exit fee for the port itself and no holding them hostage while a notice period runs.
Can I keep my existing handsets?
Usually. Most SIP handsets from the last decade will re-provision onto our platform — Yealink, Polycom, Cisco, Snom, Grandstream. Send us the model numbers and we'll tell you straight whether they're worth keeping.
What happens when the power or internet goes down?
Calls fail over automatically to a destination you set — usually mobiles or another site — so inbound calls still land. Set it up once during install and it sits there until you need it. For short power cuts, a small UPS on your router and network switch keeps desk phones working.
Do you support emergency calling?
Yes — 119 for police and 110 for fire and ambulance, with a registered service address per handset. Keep those addresses current when people move desks or sites — we'll prompt you, but it's a shared responsibility and worth understanding before you sign. Internet calling needs power and a working connection, so during an outage use a mobile for emergencies.
What's the contract?
12 months initially, then month to month. 30 days' notice. We'd rather you stayed because leaving is easy and you don't want to.
- Keeping your business phones working in hurricane season A checklist for Jamaican businesses: set up call failover, keep staff reachable from home, and know how emergency calls work when the power goes.
- What a business phone system actually costs in Jamaica Published per-user prices for a Jamaican business phone system, what the add-ons cost, and the questions to ask when a competitor will not quote a number.
- Microsoft won't sell you Teams calling in Jamaica Microsoft Calling Plans are not sold in Jamaica. What that means if you want real phone calls from Teams, and what the alternatives cost.
Talk to an engineer about Hosted PBX.
Ten minutes, no deck. Tell us what you use now and we'll tell you straight whether this fits.