Contact centre
Queues, skills-based routing, wallboards, and recordings you can actually search. Supervisors get whisper, barge and live queue stats.
Everything a busy floor runs on
- Queues and skills-based routing
- Live wallboards and queue stats
- Supervisors whisper and barge on live calls
- Recordings you can search, with compliance retention: Regimes supported
- CRM connectors, with omnichannel optional
- Every call scored for MOS, with quality analytics you can export
- US, Canada, UK and most International numbers for overseas clients
per agent / month + GCT as a Professional add-on. Included in Enterprise.
The work that comes with it
Compliance recording
Retention policies, encryption at rest, and searchable archives for regulated environments. Regimes supported.
Monitoring & call quality
Every call scored for MOS. If quality degrades we usually open the ticket before you notice, with the packet capture attached.
Network readiness assessment
We measure the link before we sell you anything: jitter, packet loss, MTU, DSCP survival and upstream headroom, per site. You get the report whether or not you buy.
Questions about Contact centre
Will call quality be worse than my old lines?
On a link with headroom and QoS, it's better: G.722 and Opus carry roughly twice the audio bandwidth of a traditional line, so voices sound closer. On a saturated link without prioritisation it will be worse. That's exactly why we measure first.
What happens when the power or internet goes down?
Calls fail over automatically to a destination you set — usually mobiles or another site — so inbound calls still land. Set it up once during install and it sits there until you need it. For short power cuts, a small UPS on your router and network switch keeps desk phones working.
Do I keep my phone numbers?
Yes. They're yours, not ours. We port them in, and if you ever leave we port them out — no exit fee for the port itself and no holding them hostage while a notice period runs.
What's the contract?
12 months initially, then month to month. 30 days' notice. We'd rather you stayed because leaving is easy and you don't want to.
- Emergency calls on a VoIP system: 119, 110 and the address that matters How emergency calls work on an internet phone system in Jamaica, why every handset needs a registered address, and what happens when the power is out.
Talk to an engineer about Contact centre.
Ten minutes, no deck. Tell us what you use now and we'll tell you straight whether this fits.