Teams Direct Routing
Real PSTN calling inside Microsoft Teams, without Microsoft's calling plans. We run the SBC, handle the number provisioning, and keep the tenant config documented.
Your phone numbers inside Teams, managed for you
- Outside calls made and answered in Microsoft Teams
- No Microsoft Calling Plans needed
- We run the certified SBC that connects Teams to the phone network
- Number provisioning and E.164 normalisation handled for you
- Tenant configuration documented, so it's never a mystery
- Your existing numbers ported in
- A dedicated SBC on the Enterprise plan
per user / month + GCT as an Essential add-on. Included in Professional and Enterprise.
The work that comes with it
Install & configuration
Dial plans, ring groups, out-of-hours routing, IVR trees and voicemail — built with you on a call, not handed over as a settings page to work out.
Number porting
We file the porting request, chase the losing carrier — usually Flow or Digicel — and book the cutover window. Numbers stay yours throughout, including if you leave us.
Monitoring & call quality
Every call scored for MOS. If quality degrades we usually open the ticket before you notice, with the packet capture attached.
Questions about Teams Direct Routing
Do I keep my phone numbers?
Yes. They're yours, not ours. We port them in, and if you ever leave we port them out — no exit fee for the port itself and no holding them hostage while a notice period runs.
Will call quality be worse than my old lines?
On a link with headroom and QoS, it's better: G.722 and Opus carry roughly twice the audio bandwidth of a traditional line, so voices sound closer. On a saturated link without prioritisation it will be worse. That's exactly why we measure first.
Do you support emergency calling?
Yes — 119 for police and 110 for fire and ambulance, with a registered service address per handset. Keep those addresses current when people move desks or sites — we'll prompt you, but it's a shared responsibility and worth understanding before you sign. Internet calling needs power and a working connection, so during an outage use a mobile for emergencies.
What's the contract?
12 months initially, then month to month. 30 days' notice. We'd rather you stayed because leaving is easy and you don't want to.
- Microsoft won't sell you Teams calling in Jamaica Microsoft Calling Plans are not sold in Jamaica. What that means if you want real phone calls from Teams, and what the alternatives cost.
Talk to an engineer about Teams Direct Routing.
Ten minutes, no deck. Tell us what you use now and we'll tell you straight whether this fits.