Keeping your business phones working in hurricane season
The Atlantic hurricane season runs from 1 June to 30 November. Use this checklist before it starts, when a storm is forecast, and after it passes.
Business phone that behaves like infrastructure.
We move your calling onto the internet, port the numbers you already have, and stay on the hook for how it sounds afterwards. No contracts you need a lawyer for.
Porting handled end to end · 99.99% uptime SLA · 30-day exit
Call path
Example call
Latency
38 ms
Jitter
4 ms
Loss
0.0%
MOS
4.4
99.99%
Platform uptime, SLA-backed
20 carriers
Redundant upstream routes
<60s
Median support answer time
1,000
Endpoints under management
Products
Six things we sell
Most companies need one or two of these. If you're not sure which, that's a ten-minute call, not a discovery process.
Hosted PBX
A full phone system with no box in your cupboard. Extensions, auto attendant, ring groups, voicemail-to-email, call recording, and a dial plan we build with you.
DESK PHONES · SOFTPHONE · MOBILE APP
Per user, per month
Per user, per month
SIP trunking
Keep the PBX you already own and replace the lines feeding it. Burstable channels, per-second billing, and failover that reroutes to mobiles when a site drops.
G.711 · G.722 · OPUS
Per channel or per minute
Per channel or per minute
Teams Direct Routing
Real PSTN calling inside Microsoft Teams, without Microsoft's calling plans. We run the SBC, handle the number provisioning, and keep the tenant config documented.
CERTIFIED SBC · E.164 NORMALISATION
Per user, per month
Per user, per month
Contact centre
Queues, skills-based routing, wallboards, and recordings you can actually search. Supervisors get whisper, barge and live queue stats.
OMNICHANNEL OPTIONAL · CRM CONNECTORS
Per agent, per month
Per agent, per month
Numbers & porting
Local 876 and 658 numbers, toll-free, and US, Canada, UK and most International numbers so customers overseas can reach you at local rates. Bring the numbers you have — they stay yours, and you can port them out again whenever you like.
NUMBER PORTABILITY HANDLED END TO END
Per number, per month
Per number, per month
Mobile & softphone
One number that rings the desk, the laptop and the phone in someone's pocket. Calls transfer between them mid-conversation without hanging up.
iOS · ANDROID · MACOS · WINDOWS
Included with Hosted PBX
Included with Hosted PBX
Who it's for
Four very different jobs
A ten-person studio and a forty-site retailer want opposite things from a phone provider. Pick the one that sounds like you.
1–50 seats
You want it to work and then be quiet.
No IT department, no appetite for a project. We ship pre-configured handsets, port your numbers on a date you choose, and you plug them in. If something's wrong you call one number and get someone who can fix it.
- Handsets arrive configured — plug into the network, they register themselves
- Numbers ported on a scheduled date, usually 20 business days
- Auto attendant and opening hours set up with you, not left as homework
- Flat per-user price, no channel maths
- Month-to-month after the first 12 months
50–1,000 seats · multiple sites
You want evidence, not reassurance.
Before anything moves we run a network readiness assessment on every site and give you the numbers. Migration happens site by site with a rollback path at each stage. Nobody finds out the phones changed by discovering they don't work.
- Per-site readiness report: jitter, loss, MTU, QoS, upstream headroom
- Phased cutover with parallel running and a documented rollback
- SSO, directory sync, and role-based admin
- Call detail records and quality analytics exportable to your BI tool
- Dedicated SBC and private interconnect available
Draft copy — approve before launch Contact centres · BPO
You want every seat live at shift change, and the numbers when a client asks.
Outsourcing clients judge you on answer times and call quality, so the phones can't be the weak link. Queues, routing and recordings are set up around how your floor actually runs, and every call is scored for quality — so when a client asks, you show them evidence, not a promise.
- Skills-based routing, queues and live wallboards
- Supervisors whisper, barge and watch queue stats as they happen
- Searchable recordings, kept to match your clients' compliance rules
- Every call scored for MOS, with analytics you can export for client reports
- US, Canada, UK and most International numbers, so your clients' customers call a local number
- Priced per agent, so cost follows headcount
Partners
You want margin and a support team that won't embarrass you.
White-label the platform under your own brand, or refer and take commission. Either way you get wholesale rates, a partner portal for provisioning, and second-line engineers who talk to you rather than around you to your client.
- White-label: your brand on the portal, apps and invoices
- Wholesale rate card with volume bands
- Self-serve provisioning and number ordering via portal or API
- Second-line support that never contacts your client directly
- Referral model available if you'd rather not carry the billing
Before you buy anything
Will your connection take it?
This is the first question worth asking, and most providers skip it. The maths is public — here it is, including packet headers, which is where the estimates you'll find elsewhere usually go wrong.
Concurrent call bandwidth
Concurrent calls, not users. A 30-person office typically peaks at about a third of that on the phone at once.
8
Required, each direction
377.6 kbps
Per call47.2 kbps
Total upstream377.6 kbps
Total downstream377.6 kbps
Recommended headroom755.2 kbps
Voice needs priority, not just capacity. Reserve roughly double the raw figure and mark the traffic DSCP EF so it jumps the queue when someone starts a large upload.
Test this connection
Sends five seconds of call-sized packets over UDP to our voice network and back — the same path your calls take — and measures delay, jitter and packet loss. Run it on the office network your phones will use. The readiness assessment is still the measurement we stand behind.
Result
—
Round trip to our voice network—
Jitter—
Packets lost—
Press start. Nothing is saved or recorded.
Services
What we do, beyond selling you a licence
Readiness assessments, number porting, PBX migration and call-quality monitoring — and a documented cutover where the dates are yours to set.
Draft copy — approve before launch Hurricane season & power cuts
Your phones keep ringing when the office can't.
Storms, power cuts and flooded roads close offices. They don't have to stop your calls. Here's what keeps the line open.
Calls reroute on their own
If a site loses power or internet, incoming calls fail over to mobiles or another office. It's set up once during install and waits until you need it.
Staff answer from home
The same business number rings the softphone and mobile app, so people sent home keep taking calls as the company, not from their personal phones.
The system isn't in your building
There's no phone box in your cupboard. The system runs on our platform in data centre locations, so weather at your office doesn't touch it.
Ready before June
Before each hurricane season we test your failover routes and confirm emergency addresses.
Tip: a small UPS on your router and network switch keeps desk phones working through short power cuts. Check my failover setup
Pricing
Per user, per month. That's the whole model.
Published rates in Jamaican dollars, before GCT. Figures in violet are placeholders until the rate card is signed off — nothing here should go live unverified.
Essential
For small teams
Straightforward calling for one site, with the features most offices actually use.
J$3,500
per user / month + GCT · 3-user minimum
- Hosted PBX, one number per user
- Softphone and mobile apps
- Auto attendant and voicemail-to-email
- Unlimited island-wide calling
- Business-hours support
Professional · most chosen
For growing businesses
Everything in Essential plus the integrations and reporting a manager asks for by month three.
J$4,900
per user / month + GCT
- Everything in Essential
- Teams Direct Routing included
- Call recording and searchable archive
- CRM integration and call analytics
- 24/7 support with 99.99% SLA
Enterprise & multi-site
Priced on your setup
Multiple sites, contact centre, dedicated infrastructure or a wholesale partner arrangement.
Custom
quoted after a readiness assessment
- Everything in Professional
- Dedicated SBC and private interconnect
- Contact centre and compliance recording
- SSO, directory sync, API access
- Named technical account manager
See the full rate card
SIP channels, numbers, add-ons, and what each plan includes
Support
The part everyone finds out about too late
First line is technical. The engineers who built your system are the ones who answer, faults are 24/7, and we publish what we measure rather than describing it.
From the blog
Straight answers about business phones
What a business phone system actually costs in Jamaica
Almost nobody in this market publishes a price. Here is ours, and how to read anyone else's.
Microsoft won't sell you Teams calling in Jamaica
You can buy the licence. You cannot buy the calling. Here is the gap, and the two ways round it.
Tell us what your phones do now.
Ten minutes with an engineer, no deck, no discovery call before the discovery call. If we're not the right fit we'll say so and point you somewhere better.
Mon–Fri 09:00–17:00 Jamaica time · 24/7 for faults