Before the season
- Confirm where calls go if your office loses power or internet — mobiles or another site — and test it.
- Install the softphone or mobile app for anyone who may need to work from home, and check they can log in.
- Put a small UPS on your router and network switch so desk phones ride out short power cuts.
- Check the registered emergency address for every handset is still correct.
- Before each hurricane season we test your failover routes and confirm emergency addresses.
When a storm is forecast
- Charge mobiles and power banks, and make sure staff know which number rings where.
- Test the mobile app on mobile data, not the office Wi-Fi.
- Save our fault line in everyone's phone: +1 876 618 8323.
During an outage
- Incoming calls fail over to the destination you set, so customers still get through.
- Internet calling needs power and a working connection. Use a mobile for emergencies — 119 for police, 110 for fire and ambulance.
After it passes
- When power and internet are back, check desk phones show as registered and make a test call.
- If anything isn't working, call the fault line — it's open 24/7.